DamageDesk
Damage claims that stay organized from photo to resolution
Collect evidence, review claims in Shopify Admin, and keep buyers moving through a clear portal, without burying staff in email threads.
Built for claim evidence, not refund theater
DamageDesk focuses on photos, status, and messages so your team can decide refunds and replacements in Shopify with the facts in one place.
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Guided photo capture
Merchants configure shot steps by collection. Buyers upload or use the camera in a secure claim portal.
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Admin order review
Staff generate claim links, review evidence, message customers, and update status from the order screen.
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Notifications and API
Email and webhook outbox, optional REST API and MCP tools, plus merchant-controlled retention for resolved claims.
Privacy-ready for Shopify merchants
DamageDesk processes claim data as a processor for your store. Read the Privacy Policy and Data Protection Agreement, or reach privacy@damagedeskapp.com.